The impact of the last mile
Customers want their shipments delivered on time and with as little interruption to their daily operations as possible. And during the last mile delivery process, drivers, delivery persons and technicians are the face of their company—everything they do during this critical end-stage is a reflection of the company’s level of service, putting its reputation on the line.
To rise to the challenge of growing customer demands, drivers need to be prepared with information about things like the proper delivery routes, loading dock location and even parking restrictions or traffic flow. Fleet management technology can help make this happen with customizable route optimization, turn-by-turn directions right to the loading dock and geofences around customer locations to alert dispatch when the shipment arrives.