As a logistic planner, and part of the supply chain management, is your responsibility for planning and implementing efficient routes and maximizing fleet usage to get all orders from your depots to the point of consumption (e.g., a store or consumer’s home) with minimum delivery cost possible.
Everyday you deal with field of operation that covers a huge area, with a lot of customers to serve daily, a lot of workers and a lot of work locations.
Also, chances are, your company and team priorities have changed since the beginning of this year. And you’re not alone— 45% of global companies say their goals have changed at least once since moving to remote work. Before Covid, the delivery space was all about cost, convenience, and speed. These were the make of a successful product-market fit, especially for delivery marketplaces. However, times have changed, and with the consumer value proposition shifting due to today’s e-comm trends, the delivery market is now valued on trust, availability, and product selection.
Routines and best practices are being shaken up in a WFH world
One of the most difficult and expensive aspects of the retail supply chain is last mile and home delivery. However, from a customer experience standpoint, it is also the most memorable and possibly important. Bellow we identified four solutions/capabilities that drive the customer experience: dynamic delivery appointment scheduling, same-day optimization, contactless delivery, and omni-channel home delivery.
Retailers can sell premium delivery timeframes, which generally cost more. This gives the customer more control over the delivery process and allows them to choose whether they want to pay a premium for home delivery in the timeframe they want. The solution helps retailers assure that they are only offering delivery to certain areas at certain times so drivers can make a large number of deliveries in a short period of time. This eliminates unscheduled or unfeasible deliveries.
Same Day Planning
Same Day Planning enables time-definite appointment scheduling based on real-time fleet status. The benefits of same day optimization are three-fold. First, it allows companies to maximize resource utilization. Second, it allows companies to maximize customer service by ensuring realistic timeframes. And third, it provides a premium delivery service to consumers.
Contactless Delivery is more important than ever in a COVID world. This solution provides proof of delivery information using picture capture and GPS coordinates. Contactless delivery helps to keep drivers safe as they no longer need to directly interact with customers for signature capture. It also minimizes disputes over whether an item was delivered or damaged. Drivers can take a picture on their phone of the delivery, whether that is where they left it or the customer taking it, and it is emailed immediately and directly to the customer. Given the COVID pandemic, contactless delivery will likely be the new norm.
Omni-Channel Home Delivery
Omni-Channel Home Delivery is delivery appointment promising across multiple delivery modes. This option it gives the customer a lot of options of how and when they want their item delivered. As home delivery becomes increasingly complex, these modes include private fleets, stores, special agents, parcel and local couriers, commercial 3PL, the gig economy, and click and collect from stores. By combining these modes, and the different selling channels into one platform, companies can utilize specialized options to reduce costs and improve service.
As Covid-19 looks to become an indefinite part of our lives, we need to act even quicker to adapt to the inevitable fallout. Now is the time to embrace innovation, and keep legacy methods a thing of the past. Ongoing social distancing measures necessitates the need for contactless delivery but digital ID can bring this and more, beyond just a stop gap at this time.
Your business will look completely different in another five years. Since you don’t know what those changes will be, you need an open technology that will allow you to grow efficiently in any direction, and modify your services to best support your shippers as they compete in this new world. The challenge is how you can future proof your offering by embracing that will grow and adapt with you. If you want to implement technology to achieve these goals, start by making sure it addresses these critical capabilities.